Imagine that when you step into the hotel, there is a robot that checks you in, takes you to the room, and delivers food and drinks when you need it. Is this a great feeling? Do you think this should be the picture that will appear in science fiction movies? In fact, the “Darun†robot developed by Yunshang Technology, a startup that specializes in commercial robot services, can easily take you through a series of related procedures.
Cloud Trace Technology focuses on the commercial application of intelligent robots. It has many years of research and development experience, and its indoor positioning and navigation core technology is leading in the industry. Can the development direction of the service robot and the voice recognition function of the robot be improved? Is the robot boom a good opportunity for the development of cloud technology? With these questions, the reporter interviewed Ms. Zhi Tao, the founder of Yunlu Technology.
Zhitao, co-founder and CEO of Cloud Trace Technology Co., founded Cloud Track Technology, a commercial robot service in 2014. Prior to this, Zhitao has more than 10 years of experience in sensor and automation in the field of artificial intelligence, especially in the commercial application of intelligent robots, industrial robots, robotic indoor positioning, big data and other fields have many years of research and development and work experience.
Reporter: Can you tell us about the development of cloud track technology?
Zhitao: First of all, Yunshang Technology has accumulated a certain amount of indoor positioning and industrial robots before its establishment. The founders team are all from industrial robots and big data industry. Early cloud technology is positioned in the research and development of indoor positioning technology, and later transformed. Become a company dedicated to providing service robotics, services and products.
Reporter: How is the development of commercial service robots in the world? What is China's current stage? Where is the cloud track in the market?
Zhitao: If we look at service robots from a longer time dimension, future robots will certainly serve us in every corner of our lives. However, it is still at the stage of concept landing, and there are still not many robots capable of providing services on a large scale in public places. The United States now also has robots that work in hotels and high-end apartments. Japan also has robots that lead the way at subway stations. It can be said that, just like the whole industry of artificial intelligence, in the field of commercial service robots, we and foreign countries in the same competitive dimension, and even many places can already surpass foreign similar products. I would love to see more service robots can truly land and succeed in public places and in our homes. Seeing that the robot is running around is the most satisfying thing for me.
Our hotel service robot “Run†has been stationed in more than 100 hotels including Marriott, Intercontinental, Starwood, Hilton and the five major domestic hotel groups such as Hainan Airlines, Shenzhen Airlines, First Travel Home, Hong Kong China Travel, and Jindian. Thousands of times, the accumulated service mileage is more than 20,000 kilometers, which is equivalent to our robots have gone from Beijing to Silicon Valley and back to Beijing from Silicon Valley in actual commercial service scenarios.
From the number of customers, total market, cumulative number of tasks performed, and accumulated service mileage, our hotel service robot is the first in the global market, but we are not a hotel service robot company. We also have a welcome large screen interactive robot "Yunfan", a universal robot mobile platform "water droplets", these are also our important products.
Our welcome robot "Yunfan" has been successfully applied in various government service halls and luxury specialty stores, and is our latest explosion. Our “Water Drop†is an intelligent mobile platform. Any company that has the willingness and resources to enter the service robot field can quickly launch its own mobile robot products by applying the “Water Drop†platform.
Reporter: What are the innovations in the technology and service of commercial service robots in the cloud? What aspects will the future development focus on?
Zhitao: The core technology of Yunji Technology is mainly reflected in the following aspects:
First, the extension of the cloud trace to the SLAM algorithm makes the cloud-based robot more resilient and robust in dealing with special situations and unexpected situations. Cloud Trace Technology's hotel service robot “Run†has been deployed to more than 100 hotels to serve passengers. In the commercial environment, it has accumulated more than 23,000 kilometers, which is equivalent to the robot has gone from Beijing to Silicon Valley in a complex business environment. Walked back to Beijing from Silicon Valley. This is a breakthrough in the entire service robot field. It has produced an order of magnitude advantage over similar products. It is quite different to know that a technology can be run in a lab and used in real business scenarios. In the business scenario, a large number of special situations and unexpected situations need to be handled. Through these practices, the cloud traces autonomous and more robust positioning and navigation algorithms. In the future, as the scene data continues to increase, the mobile technology of Cloud Trace Technology will also have stronger barriers.
Second, the engineering capability of the cloud track is stronger. The service robot is a robot category that interacts with the outside world. The cloud track robot invented the highest cohesive low-coupling elevator object module, which can connect the elevator and the phone in the safest and lowest cost way.
Reporter: The core technology of commercial service robots should be positioning. What is the current progress of cloud tracks in this respect? At the China Artificial Intelligence Frontier Development Forum, I saw that your speech shows that the future cloud tracks will also be serviced outdoors. This will require higher technical requirements for positioning. How do cloud solutions solve these technical problems? What technical challenges do you think of commercial robots in the future?
Zhitao: Robots in an unknown environment, to achieve intelligent movement needs to complete three tasks, the first is positioning (LocalizaTIon), the second is mapping (Mapping), the third is the subsequent path planning (NavigaTIon ). The most popular solution to the problem of intelligent mobility in the world is to use the SLAM algorithm for positioning and navigation. The extension of the cloud trace to the SLAM algorithm makes the cloud-based robot more resilient and robust in dealing with special situations and unexpected situations. Cloud Trace Technology's hotel service robot “Run†has been deployed to more than 100 hotels to serve passengers. In the commercial environment, it has accumulated more than 23,000 kilometers, which is equivalent to the robot has gone from Beijing to Silicon Valley in a complex business environment. Walked back to Beijing from Silicon Valley. This is a breakthrough in the entire service robot field. Data has an order of magnitude advantage over similar products. It is quite different to know that a technology can be run in a lab and used in real business scenarios. In the business scenario, a large number of special situations and unexpected situations need to be handled. Through these practices, the cloud traces autonomous and more robust positioning and navigation algorithms. In the future, as the scene data continues to increase, the mobile technology of Cloud Trace Technology will also have stronger barriers.
Low-speed driverless technology is used for outdoor robot applications. The leader of China's unmanned driving, Academician Li Deyi of the Chinese Academy of Engineering, in 2016, set up the only academician workstation in China that is located in the enterprise and service robot field. The arrival of academicians brought the industry-leading technology, ideas and talents to Yunlu Technology. So the cloudless unmanned technical team is world class.
Different from unmanned driving, unmanned driving is on the road, and many outdoor robots need off road, that is, leaving the paved road, to the complex road conditions of the community, often facing uneven roads, even stairs . These complexities are all problems that outdoor robots need to overcome.
Reporter: Speech recognition is not a technical difficulty for commercial service robots. What are the preparations for cloud tracks in this field?
Zhitao: The cloud-based hotel robot "Run" emphasizes the tool attributes of indoor logistics, and does not emphasize "language communication." The cloud trace emphasizes the interaction of the large-screen interactive robot “Yunfanâ€, which is the robot that applies the latest voice technology of Keda Xunfei, which has the highest level of speech recognition technology in China.
Reporter: Different operating scenarios mean that robots need to learn continuously. How do you watch standby learning? How to apply to your robot "run"?
Zhitao: Machine learning can make robots self-evolve. Our hotel robots “run†continuously and iterate through various applications in hotel scenes, so that their obstacle avoidance, anti-interference and path planning capabilities are constantly improved. In the past, robots needed to turn around the obstacles, and robots can now evolve themselves to be more elegant and effective obstacle avoidance postures.
Reporter: What is the current commercial operation of commercial service robots? What is the price of it? Is it commercialized on a large scale? Is there an estimate of how long it takes to recover the cost?
Zhitao: Our hotel service robot “Run†has been stationed in more than 100 hotels including Marriott International, InterContinental, Starwood, Hilton and the five major domestic hotel groups such as Hainan Airlines, Shenzhen Airlines, First Travel Home, Hong Kong China Travel, and Jindian. The price of a hotel robot is about 100,000. At present, the number of hotel customers has exceeded 100, ranking first in the world. As soon as our smart mobile platform was launched, it quickly won 10 million orders and soon became the first in the robot chassis market. For our manufacturers, if it is for sale, the cost can be recovered at that time. If it is a rental model, the cost can be recovered in about a year.
Reporter: Artificial intelligence is one of the hottest topics today. You have been working in this field for many years. How do you view today's artificial intelligence boom? Is this a good opportunity for development?
Zhitao: The concept of artificial intelligence is very hot now, but it is mainly caused by three factors. One is that the computing power based on Moore's Law has been raised to a critical node, and the second is that the amount of data accumulated by the machine has gradually induced a qualitative change. Third, deep learning has greatly reduced the threshold and application complexity of artificial intelligence. The simultaneous breakthrough of these three trends determines the fiery heat of artificial intelligence. The fiery heat of artificial intelligence has spawned a variety of artificial intelligence applications and attracted a lot of capital investment. This makes us a rich environment for us as a robot company. It is easy for us to find upstream and downstream partners. We can educate the market together and let the market accept our new ideas and new products.
Reporter: Investors and entrepreneurs, this is a contradiction of natural contradictions. How do you see this relationship?
Zhitao: Cloud Trace Technology has attracted the attention of investors and has received the support of investors. Since its establishment, it has received strategic investment from platform-level giants such as HKUST and HNA. Our cooperation is very close. As a platform-level giant, Cloud Trace Technology has received strong support from strategic shareholders. Therefore, we can get the latest voice technology of HKUST and the plan and good news of the full use of robots for hotel services in the whole system hotel.
Reporter: The idea of ​​artificial intelligence replacing people is also very much concerned. Do you think that commercial service robots can eventually replace human waiters? why?
Zhitao: The robot I always wanted to do is really able to help humans, such as accomplishing things that humans are not willing to do. It is simple, repetitive work. I think that should be done by robots. A considerable number of human positions are bound to be replaced by machines. But we don't have to be afraid. The emergence of robots will certainly enhance the overall well-being and civilization of mankind, just like all the important inventions of the past.
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